Customer Care Manager

Sanjeevani Dairy Farms is hiring a Customer Care Manager in Shalimar Bagh, Delhi. This is a full-time role. The salary offered is ₹35,000 – ₹45,000 per month. 2+ years of experience.

Lead And Manage The Customer Care Team To Achieve Service Excellence. Monitor Daily Operations, Team Productivity, And Service Levels.Handle Customer Escalations And Ensure Timely Resolution.Track And Improve Key Customer Service Metrics Such As Csat, Tat, Fcr, And Response Time.Develop And Implement Sops To Enhance Customer Experience And Opera. More Than 2 Years Experience Compulsory.

• Lead And Manage The Customer Care Team To Achieve Service Excellence.
• Monitor Daily Operations, Team Productivity, And Service Levels.Handle Customer Escalations And Ensure Timely Resolution.Track And Improve Key Customer Service Metrics Such As Csat, Tat, Fcr, And Response Time.Develop And Implement Sops To Enhance Customer Experience And Opera.
• More Than 2 Years Experience Compulsory.

• 2+ years of experience.
• Graduate.

₹35,000 – ₹45,000/month

Full time position, paid monthly. Confirm the final package and any additional benefits directly with the employer before you accept.

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